What is your return policy?

You have 6 DAYS from the day your order is delivered to you (according to the tracking number) to send unworn merchandise back for a refund. Returns over $250 will be charged a $20 restocking fee to be deducted from your refund. If you are shopping in our physical store, and not online, you have 6 days from the day you purchased your items to return your items with the tag still attached. Read our full store return policy HERE.

How do I make a return?
Click HERE to start a return request and request a return shipping label. Your return label will be sent to your email. Once you have your new label, drop your package off to your nearest USPS location as soon as possible. Returns using our prepaid shipping labels are assessed a $10-$14 shipping fee. If you would like to purchase your own shipping label, please send your package to: The Shoppe Miami 511 W 41st Street Miami Beach, FL 33140.  Returns are processed within 3-5 business days after receiving them. You will receive an email from us confirming your return.International customers: We do not accept returns on international orders.
How do I make an exchange?
Simply purchase the item you are wanting in a new order (before it sells out!) Send your unwanted item back within 6 days to receive a full refund. All unwanted items must be received within the 6 day window, no exceptions will be made.
How much does shipping cost?
    • Free standard shipping on orders over $75
    • Standard shipping 10-14 days  - $6
    • Priority shipping 2-7 days - $12 
    • Express shipping 2-3 days -  $30
    • Canada shipping  -  $20 
    • International shipping  -  $40.
    • We offer free local pick up in Miami Beach and Surfside, Florida.  
How long does it take for my order to ship?
Shipping orders usually begin processing within 48 hours, excluding Saturdays, Sundays and holidays, and usually ship within two business days.
Why hasn't my tracking number updated?

Please allow up to 24-48 hours for your tracking number to update after your package is scanned by the carrier. We use USPS and UPS and they have different protocols for how/when a package is scanned into their system. Once it is scanned, your tracking number will update. 

My tracking number states my package was delivered but I can't find it anywhere. What should I do?
We ship packages through USPS and UPS If you received a USPS tracking number, please call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package. If they incorrectly delivered your package, they are very good at retrieving it and the properly delivering it to you.
If you upgraded your shipping method to priority your package was sent UPS, please email us TheShoppeMiami@gmail.com and we can start figuring out where your package is.
USPS prefers to speak with the recipient of the package first as it pertains to your personal property. We are also more than happy to provide any information they may need to help locate your package. Please let us know what they say so we know that they are working on it. 
If I'm an International customer, why do I have to pay to pick up my package?

When you order merchandise from another country, you are required to pay customs to bring the item into the country. It is your country's sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.

If I'm local, can I pick my online order up in store?
Yes. Select local pick up when checking out online. Our pick up locations are 511 W 41st Street Miami Beach, FL or 9486 Harding Avenue Surfside, FL. 
How do I make a change to my order?
Please email us at TheShoppeMiami@gmail.com, chat with us through our website or whatsapp (305) 680-3767 and we will let you know your options. Do not call our retail store as our sales associates don't have access to online orders. 
Can I cancel my order?

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. Merchandise is taken out of stock and reserved for you. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be canceled sometimes, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee on orders up to $100 and a 10% cancellation fee on orders over $100 before credit is issued. NO EXCEPTIONS. Refused packages that are returned are considered as a canceled order and will follow our cancelation policy. 

Please email us at TheShoppeMiami@gmail.com, chat with us through our website or whatsapp (305) 680-3767 and we will let you know your options. Do not call our retail store as our sales associates don't have access to online orders. 

Do you have a size guide?
Due to the wide variety of designers and brands that The Shoppe Miami carries, we are not able to offer a universal size guide. We add most measurements of the item to the product descriptions. We will also note if an item runs a little large or small in an effort to help get you the correct size. If you still are not sure on what size to get, feel free to give us a call or send an email and we will give you our recommendations!
My size is sold out, are you going to restock?
We do what we can to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. If there is still a possibility of restocking an item, there will be an 'Email me when available' option below the 'Add To Cart' button on the product page. Please leave your email for your desired size and you will automatically receive an email notification if we are able to restock that specific size or item.
Do you have any sales coming up?

Our email subscribers have early access to any and all sales that we may have. Please subscribe to our emails by going to the footer on the website and you'll see a box on the right hand side where you can enter your email address to stay up to date. You can also follow us on social media to hear about any sales going on.